Refund policy

Returns & Refunds

We want you to love your SirPage guardians. If something isn't right, we're here to help.

Damaged, faulty or incorrect items
If your order arrives damaged, faulty or not as described, please email us at hello@sirpage.com within 30 days of delivery with your order number and a photo of the item. We will send a free replacement or give you a full refund — your choice. In most cases you won't need to send the item back.

Change of mind
If you change your mind, you may request a return within 14 days of delivery. Items must be unused, in their original condition and packaging. Please email us first at hello@sirpage.com and we'll send you the return instructions. Return shipping costs for change-of-mind returns are paid by the customer. Once we receive and inspect the item, your refund will be issued to your original payment method within 5–10 business days.

Lost parcels
If your tracked parcel hasn't arrived within 30 days of shipping, contact us and we'll send a replacement or issue a full refund.

Your rights under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits these rights.

Contact
SirPage is operated by YBUDAK LIMITED, Suite 11290, 5 Brayford Square, London E1 0SG, United Kingdom.
Email: hello.sirpage@gmail.com